Política de envio

Shipping Policy
Neolevia.com

Last Updated: 27 March 2025

Thank you for shopping with Neolevia.com. We strive to provide you with the best shipping options, ensuring that your orders arrive promptly and securely. Please review our shipping policy below.

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Shipping Destinations

We offer free worldwide shipping.

Processing Time

Orders are processed within 1 business day (excluding weekends and holidays). During peak seasons or promotional periods, processing times may be extended. You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Methods & Delivery Times

We ship all orders via DHL Express Delivery, ensuring fast and secure shipping.

• DHL Express Delivery: estimated delivery within 5 business days.

Please note that delivery times may vary based on your location, customs processing, and carrier delays.

Shipping Costs

We offer free shipping worldwide, no minimum purchase required.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number and a link to track your package in real-time.

Customs, Duties & Taxes

For international orders, customs fees, import duties, and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the purchase price.

Lost or Delayed Shipments

If your order is delayed or lost in transit, please contact us at support@neolevia.com. While we are not responsible for carrier delays, we will do our best to assist you in locating your package.

Returns & Exchanges

For details on returning a product, please refer to our Return Policy.

Contact Us

If you have any questions regarding our shipping policy, please contact us at info@neolevia.com or visit our Contact Us page.

Thank you for choosing Neolevia!